Success of ERP Systems in Chile: An Empirical Study
نویسندگان
چکیده
The success of the ERP systems is considered an important issue, however, and as a result of its newness, mainly the investigation of the phenomenon has been of type descriptive or it has been oriented to qualitative methodologies. This paper presents an explanatory model of the phenomenon and its empirical validation in a set of Chilean organizations. The results of applying a structural equation modeling technique identified significant relationships between a set of explanatory factors (information technologies skills, ERP training, learning and change readiness) and diverse dimensions of the system success (information quality, system quality, service quality or net benefits).
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Antecedentes del Exito de Sistemas ERP en Chile: Una Investigacion Empirica
The success of the ERP systems is an important issue in the scientific literature of the area. Nevertheless, and as a result of its newness, mainly the investigation of the phenomenon has been of type descriptive or it has been oriented to qualitative methodologies. In this work we presented an explanatory model of the phenomenon and its empirical validation in a set of Chilean organizations. T...
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